{"id":113,"date":"2024-06-17T13:19:02","date_gmt":"2024-06-17T13:19:02","guid":{"rendered":"https:\/\/coquinejewelry.com\/?page_id=113"},"modified":"2026-06-22T13:38:33","modified_gmt":"2026-06-22T13:38:33","slug":"encomendas-e-suporte","status":"publish","type":"page","link":"https:\/\/coquinejewelry.com\/en\/encomendas-e-suporte\/","title":{"rendered":"Encomendas e Suporte"},"content":{"rendered":"

[vc_row el_class=”pageWrapper legalPage twoCols”][vc_column el_class=”legalSide” offset=”vc_col-md-5″][vc_column_text]<\/p>\n

Encomendas e suporte<\/h1>\n

Atendimento ao cliente<\/h2>\n

A Coquine Jewelry vende apenas pe\u00e7as em perfeitas condi\u00e7\u00f5es, previamente verificadas. Caso, excecionalmente, receba um artigo com defeito, por favor entre em contacto connosco atrav\u00e9s do e-mail \u2013 hello@coquinejewelry.com<\/a><\/p>\n

Guia de tamanhos<\/h2>\n

Descarrega aqui<\/a>.[\/vc_column_text][vc_column_text el_id=”care”]<\/p>\n

Cuidado com as pe\u00e7as<\/h2>\n

Deve evitar o\u00a0contacto com produtos abrasivos, nomeadamente cosm\u00e9ticos, detergentes ou perfumes. Acondicionar as pe\u00e7as com cuidado para n\u00e3o se friccionarem com outras pe\u00e7as, ou para n\u00e3o criar n\u00f3s, no caso dos fios. Evitar praticar desportos com as pe\u00e7as. A transpira\u00e7\u00e3o e o cloro n\u00e3o contribuem para a durabilidade das pe\u00e7as, principalmente no caso dos banhos dourados. Limpar, ocasionalmente, as pe\u00e7as com um pano macio e seco.<\/p>\n

Livro de reclama\u00e7\u00f5es<\/h2>\n

Acede aqui<\/a>.[\/vc_column_text][\/vc_column][vc_column el_class=”legalSide” offset=”vc_col-md-7″][vc_column_text]<\/p>\n

Termos & Condi\u00e7\u00f5es<\/h1>\n

Certifica\u00e7\u00e3o<\/h2>\n

As pe\u00e7as COQUINE s\u00e3o feitas cumprindo todos os crit\u00e9rios de qualidade, em prata 925 com\u00a0banho dourado ou de r\u00f3dio, devidamente certificadas pela Contrastaria da INCM.<\/p>\n

As Contrastarias da INCM fornecem essa garantia atrav\u00e9s da verifica\u00e7\u00e3o do toque legal (permilagem de metal precioso contido numa liga) e da sua aplica\u00e7\u00e3o junto \u00e0 marca de responsabilidade, de fabricante ou equivalente. A aplica\u00e7\u00e3o das marcas s\u00f3 \u00e9 obrigat\u00f3ria em pe\u00e7as de peso superior a 2 gramas de prata, com marcas legais da contrastaria portuguesa.<\/p>\n

O cliente poder\u00e1, em caso de d\u00favida sobre a autenticidade das marcas, recorrer, para efeitos de verifica\u00e7\u00e3o, aos servi\u00e7os das Contrastarias.<\/p>\n

Para informa\u00e7\u00f5es sobre a cota\u00e7\u00e3o di\u00e1ria do ouro, da prata, da platina e do pal\u00e1dio, poder\u00e1 aceder \u00e0 p\u00e1gina web do\u00a0Banco de Portugal<\/strong><\/a>.[\/vc_column_text][vc_column_text el_id=”envios”]<\/p>\n

Envios<\/h2>\n

Encomendas<\/h3>\n

Receber\u00e1 um e-mail com a confirma\u00e7\u00e3o da encomenda e outro a confirmar o envio da mesma.[\/vc_column_text][vc_column_text el_id=”deadlines”]<\/p>\n

Prazos<\/h3>\n

Trabalhamos todos os dias \u00fateis do calend\u00e1rio portugu\u00eas, com contacto telef\u00f3nico das 9h00 \u00e0s 18h00.
\nO prazo estimado de entrega das encomendas \u00e9 de 24 a 48 horas ap\u00f3s a rece\u00e7\u00e3o do pagamento.
\nOs prazos de entrega podem ser mais alargados durante per\u00edodos festivos, como o ver\u00e3o ou o Natal.[\/vc_column_text][vc_column_text el_id=”delivery”]<\/p>\n

Entrega<\/h3>\n

Durante o processo de compra ser\u00e1 pedida a morada para a entrega. \u00c9 importante que os dados sejam preenchidos de forma completa e correta para garantir o sucesso da entrega.<\/p>\n

Os pedidos s\u00e3o enviados do Porto, via CTT registado. Assim que o seu pedido for enviado, receber\u00e1 um email com informa\u00e7\u00f5es do envio. Caso tenha escolhido o m\u00e9todo de levantamento na nossa loja, enviaremos um e-mail para que possa levantar a encomenda assim que lhe seja poss\u00edvel.[\/vc_column_text][vc_column_text el_id=”shippingMethods”]<\/p>\n

M\u00e9todos de envio<\/h2>\n

CTT<\/h3>\n

O tempo de envio das encomendas \u00e9 de 3 a 5 dias \u00fateis para encomendas para Portugal e de 5 a 10 dias \u00fateis para fora de Portugal, ap\u00f3s efetuado o pagamento, sendo que poder\u00e1 ser superior durante as \u00e9pocas festivas.<\/p>\n

Se n\u00e3o estiver ningu\u00e9m para receber a sua encomenda na morada de envio, ser\u00e1 deixado um documento para levantar a encomenda na Esta\u00e7\u00e3o de CTT mais pr\u00f3xima, no prazo indicado.[\/vc_column_text][vc_column_text]<\/p>\n

Pick Up Store (Porto)<\/h3>\n

Esta op\u00e7\u00e3o permite-lhe levantar a encomenda na nossa morada:
\nCoquine Jewelry
\nLargo dos L\u00f3ios, 79
\n4050-338 Porto
\nDe segunda a sexta das 10:00 \u00e0s 19:00 e ao s\u00e1bado das 10:00 \u00e0s 13:00.[\/vc_column_text][vc_column_text el_id=”pagamento”]<\/p>\n

M\u00e9todos de Pagamento<\/h2>\n

A Coquine providencia os seguintes m\u00e9todos de pagamento:
\n– Transfer\u00eancia banc\u00e1ria;
\n– PayPal;
\n–\u00a0 Refer\u00eancia Multibanco;
\n– MBway;
\n– Cart\u00f5es Banc\u00e1rios;
\n– ApplePay.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row el_class=”pageWrapper legalPage twoCols”][vc_column el_class=”legalSide” offset=”vc_col-md-5″][vc_column_text] Encomendas e suporte Atendimento ao cliente A Coquine Jewelry vende apenas pe\u00e7as em perfeitas condi\u00e7\u00f5es, previamente verificadas. Caso, excecionalmente, receba um artigo com defeito, por favor entre em contacto connosco atrav\u00e9s do e-mail \u2013 hello@coquinejewelry.com Guia de tamanhos Descarrega aqui.[\/vc_column_text][vc_column_text el_id=”care”] Cuidado com as pe\u00e7as Deve evitar o\u00a0contacto com […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-113","page","type-page","status-publish","hentry"],"yoast_head":"\nEncomendas e Suporte - Coquine Jewelry<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/coquinejewelry.com\/encomendas-e-suporte\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Encomendas e Suporte - Coquine Jewelry\" \/>\n<meta property=\"og:description\" content=\"[vc_row el_class=”pageWrapper legalPage twoCols”][vc_column el_class=”legalSide” offset=”vc_col-md-5″][vc_column_text] Encomendas e suporte Atendimento ao cliente A Coquine Jewelry vende apenas pe\u00e7as em perfeitas condi\u00e7\u00f5es, previamente verificadas. Caso, excecionalmente, receba um artigo com defeito, por favor entre em contacto connosco atrav\u00e9s do e-mail \u2013 hello@coquinejewelry.com Guia de tamanhos Descarrega aqui.[\/vc_column_text][vc_column_text el_id=”care”] Cuidado com as pe\u00e7as Deve evitar o\u00a0contacto com […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/coquinejewelry.com\/encomendas-e-suporte\/\" \/>\n<meta property=\"og:site_name\" content=\"Coquine Jewelry\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/coquinejewelry\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-22T13:38:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/coquinejewelry.com\\\/encomendas-e-suporte\\\/\",\"url\":\"https:\\\/\\\/coquinejewelry.com\\\/encomendas-e-suporte\\\/\",\"name\":\"Encomendas e Suporte - Coquine Jewelry\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/coquinejewelry.com\\\/#website\"},\"datePublished\":\"2024-06-17T13:19:02+00:00\",\"dateModified\":\"2026-06-22T13:38:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/coquinejewelry.com\\\/encomendas-e-suporte\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/coquinejewelry.com\\\/encomendas-e-suporte\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/coquinejewelry.com\\\/encomendas-e-suporte\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/coquinejewelry.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Encomendas e Suporte\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/coquinejewelry.com\\\/#website\",\"url\":\"https:\\\/\\\/coquinejewelry.com\\\/\",\"name\":\"Coquine Jewelry\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/coquinejewelry.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/coquinejewelry.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/coquinejewelry.com\\\/#organization\",\"name\":\"Coquine Jewelry\",\"url\":\"https:\\\/\\\/coquinejewelry.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/coquinejewelry.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/coquinejewelry.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/cropped-white_logo.png\",\"contentUrl\":\"https:\\\/\\\/coquinejewelry.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/cropped-white_logo.png\",\"width\":525,\"height\":225,\"caption\":\"Coquine Jewelry\"},\"image\":{\"@id\":\"https:\\\/\\\/coquinejewelry.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/coquinejewelry\\\/\",\"https:\\\/\\\/www.instagram.com\\\/coquinejewelry\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Encomendas e Suporte - Coquine Jewelry","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/coquinejewelry.com\/encomendas-e-suporte\/","og_locale":"en_US","og_type":"article","og_title":"Encomendas e Suporte - Coquine Jewelry","og_description":"[vc_row el_class=”pageWrapper legalPage twoCols”][vc_column el_class=”legalSide” offset=”vc_col-md-5″][vc_column_text] Encomendas e suporte Atendimento ao cliente A Coquine Jewelry vende apenas pe\u00e7as em perfeitas condi\u00e7\u00f5es, previamente verificadas. 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