{"id":494,"date":"2024-06-17T13:19:02","date_gmt":"2024-06-17T13:19:02","guid":{"rendered":"https:\/\/coquinejewelry.com\/encomendas-e-suporte\/"},"modified":"2026-02-20T17:30:06","modified_gmt":"2026-02-20T17:30:06","slug":"encomendas-e-suporte","status":"publish","type":"page","link":"https:\/\/coquinejewelry.com\/en\/encomendas-e-suporte\/","title":{"rendered":"Orders and support"},"content":{"rendered":"

[vc_row el_class=”pageWrapper legalPage twoCols”][vc_column el_class=”legalSide” offset=”vc_col-md-5″][vc_column_text]<\/p>\n

Orders and Support<\/h1>\n

Customers Care<\/h2>\n

Coquine Jewelry only sells items in perfect conditions that are previously verified and if you, exceptionally, receive a defective item, please contact us through our e-mail \u2013 hello@coquinejewelry.com<\/a><\/p>\n

Size Guide<\/h2>\n

Download here<\/a>.<\/p>\n

[\/vc_column_text][vc_column_text el_id=”care”]<\/p>\n

Care with the Pieces<\/h2>\n

Avoid contact with abrasive products, such as cosmetics, detergents or perfumes. Store the pieces carefully to prevent them from rubbing against each other or, in the case of chains, from tangling. Avoid wearing the jewelry during sports activities. Sweat and chlorine can reduce the durability of the pieces, especially those with gold plating. Occasionally clean the jewelry with a soft, dry cloth.<\/p>\n

Complaint Book<\/h2>\n

Access here<\/a>.[\/vc_column_text][\/vc_column][vc_column el_class=”legalSide” offset=”vc_col-md-7″][vc_column_text]<\/p>\n

Terms Conditions<\/h1>\n

Certification<\/h2>\n

COQUINE pieces are crafted in compliance with all quality standards, made of 925 sterling silver with gold or rhodium plating, and are duly certified by INCM’s Assay Offices.
\nThe INCM Assay Offices provide this guarantee by verifying the legal standard (the proportion of precious metal in an alloy) and applying it alongside the responsibility mark, manufacturer\u2019s mark, or equivalent. The application of these marks is only mandatory for silver pieces weighing more than 2 grams, with legal marks from the Portuguese Assay Office.
\nIn case of doubt regarding the authenticity of the marks, customers may contact the Assay Office services for verification.
\nFor information on the daily rates of gold, silver, platinum, and palladium, please refer to the website of the Bank of Portugal.<\/p>\n

[\/vc_column_text][vc_column_text el_id=”orders”]<\/p>\n

Shipping<\/h2>\n

Orders<\/h3>\n

You will receive an email confirming your order and another one once it has been shipped.<\/p>\n

[\/vc_column_text][vc_column_text el_id=”deadlines”]<\/p>\n

 <\/p>\n

Deadlines<\/h3>\n

We work every working day of the Portuguese calendar, with telephone contact from 9:00 AM to 6:00 PM. The shipping time for orders is 3 to 5 days after receipt of payment. Delivery times can be longer during festive periods, such as the summer or Christmas season.[\/vc_column_text][vc_column_text el_id=”delivery”]<\/p>\n

 <\/p>\n

Delivery<\/h3>\n

During the checkout process, you will be asked to provide a delivery address. It is important that the details are filled in completely and correctly to ensure successful delivery.
\nOrders are shipped from Porto via registered CTT (Portuguese Postal Service). Once your order is shipped, you will receive an email with shipping information. If you chose the pick-up option at our store, we will send you an email when your order is ready for collection.<\/p>\n

[\/vc_column_text][vc_column_text el_id=”shippingMethods”]<\/p>\n

Shipping Methods<\/h2>\n

CTT<\/h3>\n

Delivery times are 1 to 3 business days for orders within Portugal and 5 to 10 business days for international orders, after payment is confirmed. Delivery may take longer during holiday periods.
\nIf no one is available to receive the delivery, a notice will be left for you to pick up the order at the nearest CTT station within the specified time.<\/p>\n

[\/vc_column_text][vc_column_text]<\/p>\n

 <\/p>\n

Pick Up Store (Porto)<\/h3>\n

This option allows you to pick up your order at our address:
\nCoquine Jewelry
\nLargo dos L\u00f3ios, 79
\n4050-338 Porto
\nMonday to Friday from 10:00 to 19:00 and Saturday from 10:00 to 13:00.<\/p>\n

[\/vc_column_text][vc_column_text el_id=”payment”]<\/p>\n

Payment Methods<\/h2>\n

Coquine Jewelry provides the following payment methods:
\n– Wire transfer;
\n– PayPal;
\n– MBway;
\n– Multibanco;
\n– Credit Card.[\/vc_column_text][vc_column_text el_id=”exchange”]<\/p>\n

Exchanges and Returns<\/h2>\n

Exchanges and returns must be made within 15 days after receiving your order. Our jewelry may be exchanged for an item of equal value. We reserve the right to refuse exchanges communicated or sent outside the deadline as well as items that are not in the same condition in which they were acquired.
\nTo exchange or return an item, it must be returned in its original packaging to our offices located at:
\nCoquine Jewelry
\nLargo dos L\u00f3ios, 79 loja
\n4050-338 Porto<\/p>\n

The shipping cost will be borne by the customer. Always send your invoice and order number with the return.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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