Privacy Policy

This privacy policy complies with Regulation (EU) 2016/679, of 27 April 2016 (General Data Protection Regulation, “GDPR”).

Identification of the data controller

The data controller responsible for the personal data collected is J. Borges Freitas, Lda, with headquarters in Largo dos Lóios, 79, 4050-338 Porto and Tax ID 500143692. You can contact us through the e-mail: hello@coquinejewelry.com

Notice regarding links to third-party websites

Our pages may contain links to third-party websites, provided for informational purposes only. Coquine Jewelry does not control the content of those websites and accepts no responsibility for any changes, discontinuation, claims, disputes, or damages related to their use.

What data we collect, why, and on what grounds

Purpose	Data processed	Grounds (Art. 6 GDPR)	Retention period
Processing orders, deliveries and payments	Name, address, contact details, order data	Performance of a contract	For the duration of the contractual relationship, plus the statutory tax retention period (10 years)
Creating and managing a customer account	Name, e-mail, address, purchase history	Performance of a contract	While the account remains active; deleted upon a closure request
Direct marketing (newsletter, promotions)	Name, e-mail	Consent	Until consent is withdrawn
Analytics and functional cookies	Session identifier, browsing preferences	Consent (non-essential cookies)	Until consent is withdrawn
Compliance with legal obligations (accounting, invoicing)	Billing data	Legal obligation	Applicable statutory periods (generally 10 years)

Whenever the collection of personal data is necessary to enter into a contract or is legally required, we will inform you of this fact and of the possible consequences of not providing the requested data.

Sharing data with third parties

Coquine Jewelry is the controller of the personal data it collects and never sells or exchanges your data with third parties for marketing purposes.

We may use processors (for example, couriers, payment platforms, accountants, or IT service providers) who process personal data on our behalf, and only for the purposes necessary to provide our services, under data processing agreements pursuant to Article 28 of the GDPR.

International transfers: we use third-party services that may involve transferring data outside the European Economic Area. In such cases, we ensure that appropriate safeguards are in place (such as Standard Contractual Clauses approved by the European Commission) to protect your data in accordance with Chapter V of the GDPR.

Your rights

Under the GDPR, you have the following rights over your personal data:

Right of access: obtain confirmation as to whether your data is being processed and a copy of it.
Right to rectification: correct inaccurate or incomplete data.
Right to erasure: request the deletion of your data, where applicable.
Right to restriction of processing: request the restriction of processing in the following situations: (i) while the accuracy of data you have contested is being verified; (ii) where the processing is unlawful and you oppose erasure, requesting the restriction of use instead; (iii) where we no longer need the data, but you need it for the establishment, exercise, or defence of a legal claim; (iv) while it is being verified whether the controller’s legitimate grounds override yours, in the case of an objection to processing.
Right to data portability: receive the data you provided to us in a structured, commonly used format, or request its direct transmission to another controller, where the processing is based on consent or on a contract and is carried out by automated means.
Right to object: object to the processing of your data for direct marketing purposes, including profiling carried out for that purpose.
Right to lodge a complaint: file a complaint with us or, at any time, with the supervisory authority:Comissão Nacional de Proteção de Dados (CNPD)
Av. D. Carlos I, 134, 1st floor, 1200-651 Lisbon
geral@cnpd.pt
www.cnpd.pt

How to exercise your rights

You may exercise these rights by contacting us at: hello@coquinejewelry.com

Privacy contact

The contact person for data protection matters at Coquine Jewelry is Ana Freitas, reachable at hello@coquinejewelry.com.

Updates to this privacy policy

This policy may be updated from time to time. The current version is always available on our website. Any material changes (for example, to the purpose of processing, the identity of the controller, or your rights) will be communicated.

What cookies are

A cookie is a small text file stored on your device that helps the website recognize the visitor and remember their browsing preferences. Cookies pose no danger to your device: they contain no executable code and take up virtually no disk space.

There are session cookies (deleted when the browser is closed) and persistent cookies (kept on the device until they expire or are manually deleted).

Cookie consent and management

The use of cookies on the Coquine Jewelry website is governed by Law No. 41/2004, of 18 August, as amended by Law No. 46/2012, of 29 August (transposing Directive 2009/136/EC), and by the GDPR.

Cookies strictly necessary for the website to function (for example, the shopping cart) are installed without requiring prior consent. All other cookies — analytics, functional, third-party, and advertising — are only installed after your prior and explicit consent. You may change or withdraw your consent at any time through the website’s cookie settings or your browser settings.

If you refuse non-essential cookies, some website features may be limited.

Types of cookies used

Type	Purpose	Consent required
Essential	Enable browsing and basic functionality (e.g., shopping cart, customer account area)	No
Analytics	Collect aggregated, anonymous statistics on website use, to improve the experience	Yes
Functional	Remember user preferences (e.g., language)	Yes
Third-party	Cookies from services such as Google Analytics, YouTube, Facebook, subject to their own respective policies	Yes
Advertising	Target advertising based on browsing interests	Yes

Managing cookies

You can configure your browser to accept, block, or delete cookies at any time, and you can also change your preferences through the cookie management panel available on the website.

Alternative dispute resolution

Under Law No. 144/2015, of 8 September, consumers have the right to refer a dispute with Coquine Jewelry to an Alternative Dispute Resolution (ADR) entity. The competent entity depends on where the consumer relationship took place:

Physical store (Porto): for disputes relating to our physical store, the territorially competent entity is CICAP, whose area of competence covers the municipality of Porto and the Porto Metropolitan Area.

Centro de Informação de Consumo e Arbitragem do Porto (CICAP)
Rua Damião de Góis, 31, loja 6, 4050-225 Porto
Tel: 225 508 349 | 225 029 791
E-mail: cicap@cicap.pt
www.cicap.pt

Online purchases: for disputes relating to purchases made through our website, the competent entity is, as a general rule, the one covering the consumer’s area of residence, rather than Coquine Jewelry’s area. You can consult the updated map and list of ADR entities, organized by geographic area, on the website of the Directorate-General for Consumer Affairs (Direção-Geral do Consumidor): https://www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades

If the consumer’s area of residence is not covered by any territorially competent ADR entity, the residual, nationwide competence of the following entity applies:

CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Braga
Rua D. Afonso Henriques, 1, 4700-030 Braga
Tel: 253 619 107
geral@cniacc.pt

Viseu
Largo de Santa Cristina (Casa Amarela), 3500-181 Viseu
Tel: 232 451 135
viseu@cniacc.pt
www.cniacc.pt